Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Please note that your order may be delivered in one shipment or more at different timings based on the fulfillment location.
Order Amount |
Standard Shipping (Within 48 Hours) |
|
0 KWD - 29.99 KWD |
1.500 KWD |
|
30.000 KWD + |
Free Shipping |
Shipment Confirmation
You will receive an order confirmation email with all the information related to your order.
Returns & Refunds
We make every effort to describe and display every product as realistically as possible. However, we understand sometimes the items you receive may not be quite as you expected. Therefore, we allow you 14 days from the date of invoice within Kuwait to change your mind on any of the products purchased from our website.
For the return to be accepted, the item(s) must be unworn and in the same condition in which they were received. Items must be returned with all the original boxes, instructions, guarantee cards, and all extras.
When we receive the item, our returns department confirms that everything is present and in its original condition to ensure its eligibility for a refund. We process refunds as quickly as possible, and you will receive an email to notify you when the refund has been processed. Most refunds are processed on the same day as received, but please allow us up to a maximum of 14 days for the money to reach your account. It rarely takes that long but can happen sometimes for reasons such as bank delays or errors.
How to return?
It's really simple to return an item to us here at “ontime.com”, and it is for free! All you need to do is call our Customer Service and they will help you set it up.
How do I get a refund?
If you paid with a credit card, we will reimburse the amount to your bank account. Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees. Delivery fee if charged on your order is not refunded.
If you have any questions or concerns, please contact us
Email Address: help@cs.alyasra.com
Call Center: +965 1820012
